How To Fix CRM_ERMS_CAT_MSG006 - Selection of mail forms undefined in categorization profile

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS_CAT_MSG - Coherent Categorization - Messages

• Message number: 006

• Message text: Selection of mail forms undefined in categorization profile

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS_CAT_MSG006 - Selection of mail forms undefined in categorization profile ?

  The SAP error message CRM_ERMS_CAT_MSG006 indicates that there is an issue with the categorization profile in the SAP Customer Relationship Management (CRM) system. Specifically, it means that the selection of mail forms is not defined in the categorization profile you are trying to use.
  Cause:
  
  Missing Configuration: The categorization profile you are using does not have any mail forms assigned to it. This can happen if the profile was not properly configured or if the mail forms were deleted or not created.
  Incorrect Profile Assignment: The categorization profile assigned to the transaction or object may not be the correct one that includes the necessary mail forms.
  Transport Issues: If the categorization profile was transported from another system, it may not have included the necessary mail forms.
  
  Solution:
  
  
  Check Categorization Profile:
  
  Go to the configuration settings for the categorization profile in the SAP CRM system.
  Ensure that the mail forms are correctly assigned to the profile. You can do this by navigating to the relevant customizing transaction (e.g., SPRO -> Customer Relationship Management -> Basic Functions -> E-Mail -> Define Categorization Profiles).
  
  
  
  Assign Mail Forms:
  
  If no mail forms are assigned, you will need to create or assign the appropriate mail forms to the categorization profile.
  Make sure that the mail forms you want to use are created and available in the system.
  
  
  
  Check Profile Assignment:
  
  Verify that the correct categorization profile is assigned to the relevant business object or transaction. This can be done in the customizing settings or directly in the transaction where the error occurred.
  
  
  
  Transport Check:
  
  If the categorization profile was transported from another system, check the transport logs to ensure that all necessary objects, including mail forms, were included in the transport.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for CRM and specifically for the E-Mail functionality to understand how categorization profiles and mail forms work.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered the same issue.
  
  By following these steps, you should be able to resolve the error message CRM_ERMS_CAT_MSG006 and ensure that your categorization profile is correctly set up with the necessary mail forms.