How To Fix CRM_ERMS100 - Work item exit exception: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS - ERMS

• Message number: 100

• Message text: Work item exit exception: &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS100 - Work item exit exception: &1 ?

  The SAP error message CRM_ERMS100, which indicates a "Work item exit exception: &1," typically occurs in the context of the SAP Customer Relationship Management (CRM) system, particularly when dealing with the SAP CRM's Enterprise Resource Management System (ERMS) functionalities. This error is often related to issues in the processing of work items, which are tasks or notifications that need to be handled within the system.
  Cause:
  The error can be caused by several factors, including:
  
  Configuration Issues: Incorrect configuration of the ERMS settings or workflows can lead to this error.
  Custom Code: If there are custom enhancements or modifications in the workflow or exit logic, they may not be functioning as expected.
  Data Issues: Inconsistent or missing data in the work item can trigger this error.
  System Bugs: There may be bugs in the version of SAP CRM you are using that could lead to this error.
  
  Solution:
  To resolve the CRM_ERMS100 error, you can take the following steps:
  
  Check Configuration: Review the configuration settings for ERMS and ensure that all necessary parameters are correctly set up.
  Review Custom Code: If there are any custom enhancements or exits implemented, check the code for errors or exceptions that might be causing the issue.
  Analyze Work Item Data: Look into the specific work item that is causing the error. Ensure that all required fields are populated and that the data is consistent.
  Debugging: Use the SAP debugging tools to trace the execution of the work item processing and identify where the exception is being raised.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve known issues.
  Consult Documentation: Review the official SAP documentation for ERMS and work item processing to ensure compliance with best practices.
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection) and SWI2_FREQ (Work Item Overview) to monitor and manage work items.
  Workflow Monitoring: Use transaction SWI6 to monitor workflow instances and identify any that are in error status.
  Error Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context for troubleshooting.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ERMS100 error effectively.