How To Fix CRM_ERMS018 - Selected Email has the status Completed/Deleted which cannot be deleted.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS - ERMS

• Message number: 018

• Message text: Selected Email has the status Completed/Deleted which cannot be deleted.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS018 - Selected Email has the status Completed/Deleted which cannot be deleted. ?

  The SAP error message CRM_ERMS018 indicates that you are trying to delete an email that has already been marked as "Completed" or "Deleted" in the system. This status prevents further modifications or deletions to ensure data integrity and maintain a proper audit trail.
  Cause:
  
  Email Status: The email you are attempting to delete has already been processed and marked as "Completed" or "Deleted." In SAP CRM, certain statuses are designed to protect the data from being altered after certain actions have been taken.
  Business Logic: The system is designed to prevent the deletion of emails that have been finalized to ensure that historical data remains intact for reporting and auditing purposes.
  
  Solution:
  
  Check Email Status: Verify the status of the email you are trying to delete. If it is marked as "Completed" or "Deleted," you will not be able to delete it.
  Change Status: If you need to modify or delete the email, you may need to change its status first. This might involve:
  
  Reverting the email status if your business process allows it.
  If the email is part of a workflow, you may need to complete or cancel the workflow before making changes.
  
  
  Consult Documentation: Review your organization's policies regarding email handling in SAP CRM. There may be specific procedures for dealing with completed or deleted emails.
  Contact Support: If you believe this is an error or if you need to delete the email for a valid reason, consider reaching out to your SAP support team or system administrator for assistance. They may have the necessary permissions or tools to help you.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this issue or provide additional context.
  User Permissions: Ensure that you have the necessary permissions to delete emails in the system. Sometimes, user roles can restrict certain actions.
  Audit Trail: Understand that keeping emails in a completed status may be important for compliance and auditing purposes, so consider the implications of deleting such records.
  
  By following these steps, you should be able to address the error message and understand the underlying reasons for it.