How To Fix CRM_ERMS020 - ERMS support object: Could not find &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS - ERMS

• Message number: 020

• Message text: ERMS support object: Could not find &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS020 - ERMS support object: Could not find &1 ?

  The SAP error message CRM_ERMS020 indicates that the system could not find a specific support object related to the ERMS (Enhanced Relationship Management Service) functionality. This error typically occurs in the context of CRM (Customer Relationship Management) when the system is trying to access or process a support object that does not exist or is not properly configured.
  Cause:
  
  Missing Support Object: The specified support object (e.g., a service request, incident, or ticket) does not exist in the system.
  Incorrect Object ID: The ID or reference number provided for the support object may be incorrect or malformed.
  Authorization Issues: The user may not have the necessary permissions to access the support object.
  Data Consistency Issues: There may be inconsistencies in the database or issues with data synchronization.
  Configuration Issues: The ERMS configuration may not be set up correctly, leading to the inability to locate the support object.
  
  Solution:
  
  Verify Object ID: Check the ID of the support object you are trying to access. Ensure that it is correct and exists in the system.
  Check Object Existence: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the support object in the CRM system.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the support object. You may need to consult with your SAP security team.
  Check ERMS Configuration: Review the ERMS configuration settings to ensure that everything is set up correctly. This includes checking the settings for the support object types.
  Data Consistency Check: Run consistency checks on the CRM database to identify and resolve any inconsistencies.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDER_INDEX for managing and viewing support objects.
  SAP Documentation: Refer to the official SAP documentation for ERMS and CRM for detailed information on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP Basis or technical support team for further investigation.