How To Fix CRM_ERMS011 - Duplicate records have been removed from the record list.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ERMS - ERMS

• Message number: 011

• Message text: Duplicate records have been removed from the record list.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ERMS011 - Duplicate records have been removed from the record list. ?

  The SAP error message CRM_ERMS011 indicates that duplicate records have been detected and removed from the record list in the context of the SAP Customer Relationship Management (CRM) system, particularly in the area of the Enterprise Resource Management System (ERMS). This message typically arises when the system identifies that multiple entries in a list or dataset are identical or meet certain criteria for duplication.
  Cause:
  
  
  Duplicate Entries: The primary cause of this error is the presence of duplicate records in the dataset being processed. This could be due to:
  
  Data entry errors where the same record is entered multiple times.
  Data imports or migrations that inadvertently introduce duplicates.
  System integrations that do not properly handle unique constraints.
  
  
  
  Configuration Settings: The system may be configured to automatically filter out duplicates based on specific criteria, such as unique identifiers or key fields.
  
  
  Solution:
  
  
  Identify Duplicates: 
  
  Review the dataset or list that triggered the error to identify the duplicate records. You can use transaction codes like SE16 or SE11 to analyze the underlying database tables.
  Use tools or reports within SAP to find duplicates based on specific fields.
  
  
  
  Data Cleansing:
  
  Remove or merge duplicate records as necessary. This may involve manual intervention or the use of data cleansing tools.
  Ensure that data entry processes are improved to prevent future duplicates.
  
  
  
  Adjust Configuration:
  
  If the duplicate removal is part of a configuration setting, review and adjust the settings if necessary. This may involve changing how duplicates are identified or handled in the system.
  
  
  
  Testing:
  
  After making changes, test the process again to ensure that the error does not recur and that the system behaves as expected.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_UI, or CRM_DNO_MONITOR for managing and monitoring CRM data.
  SAP Notes: Check SAP Notes for any known issues or patches related to duplicate record handling in your specific version of SAP CRM.
  Documentation: Review SAP documentation for best practices on data management and integrity to prevent future occurrences of duplicate records.
  
  Preventive Measures:
  
  Implement validation rules during data entry to minimize the risk of duplicates.
  Regularly audit and clean your CRM data to maintain data integrity.
  Consider using SAP Data Services or other ETL tools for data migration and integration to handle duplicates more effectively.
  
  By addressing the root cause of the duplicates and implementing preventive measures, you can reduce the likelihood of encountering the CRM_ERMS011 error in the future.