How To Fix CRM_EQUI_EXCH_OS010 - Business partners are inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EQUI_EXCH_OS -

• Message number: 010

• Message text: Business partners are inconsistent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EQUI_EXCH_OS010 - Business partners are inconsistent ?

  The SAP error message CRM_EQUI_EXCH_OS010 indicates that there is an inconsistency in the business partner data related to equipment in the SAP Customer Relationship Management (CRM) system. This error typically arises when there are discrepancies between the business partner data in the CRM system and the data in the backend system (like SAP ERP).
  Cause:
  
  
  Data Inconsistency: The business partner data in the CRM system does not match the data in the backend system. This could be due to:
  
  Missing or incorrect entries in the business partner master data.
  Changes made in the backend system that have not been replicated in the CRM system.
  Deletion or modification of business partners that are still referenced in the CRM.
  
  
  
  Synchronization Issues: If the systems are not properly synchronized, it can lead to inconsistencies. This can happen if there are issues with the middleware or data transfer processes.
  
  
  Configuration Issues: Incorrect configuration settings in the CRM or backend system can also lead to inconsistencies.
  
  
  Solution:
  
  
  Check Business Partner Data: 
  
  Verify the business partner data in both the CRM and backend systems. Ensure that all relevant fields are consistent and correctly populated.
  Use transaction codes like BP (Business Partner) in the backend system to check the details.
  
  
  
  Synchronize Data: 
  
  If there are discrepancies, you may need to synchronize the data between the systems. This can involve:
  
  Running the relevant synchronization jobs or programs.
  Using transaction CRMD_ORDER to check for inconsistencies and resolve them.
  
  
  
  
  
  Data Consistency Check: 
  
  Use transaction CRMD_ORDER or CRM_EQUI to perform a consistency check on the equipment and business partner data.
  Look for any inconsistencies reported and take corrective actions.
  
  
  
  Review Middleware Settings: 
  
  If you are using middleware (like SAP PI/PO), check the configuration and logs for any errors that might indicate issues with data transfer.
  
  
  
  Consult SAP Notes: 
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates that resolve known issues.
  
  
  
  Contact SAP Support: 
  
  If the issue persists after checking and synchronizing the data, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP, CRMD_ORDER, and CRM_EQUI.
  SAP Documentation: Review SAP documentation related to business partner management and equipment management in CRM for best practices and troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the inconsistency causing the CRM_EQUI_EXCH_OS010 error.