How To Fix CRM_EMAIL801 - Some BP contact details could not be read; please check your export file

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 801

• Message text: Some BP contact details could not be read; please check your export file

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL801 - Some BP contact details could not be read; please check your export file ?

  The SAP error message CRM_EMAIL801 indicates that there was an issue with reading contact details for a Business Partner (BP) during an email export process. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to send emails or export contact information.
  Cause:
  
  Missing Data: The Business Partner may not have complete or valid contact details (e.g., email address, phone number).
  Incorrect Export File: The export file may be incorrectly formatted or may not contain the necessary fields required for processing.
  Authorization Issues: The user may not have the necessary permissions to access the contact details of the Business Partner.
  Data Consistency Issues: There may be inconsistencies in the data stored in the database, such as missing entries in related tables.
  Technical Issues: There could be a technical issue with the CRM system or the underlying database.
  
  Solution:
  
  
  Check Business Partner Data:
  
  Go to the Business Partner transaction in SAP and verify that the contact details are complete and correctly entered.
  Ensure that the email address and other relevant fields are populated.
  
  
  
  Review Export File:
  
  Check the format of the export file to ensure it meets the required specifications.
  Make sure that all necessary fields are included in the export file.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to access the Business Partner data.
  If needed, consult with your SAP security team to adjust user roles and permissions.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the Business Partner data to identify any discrepancies or missing information.
  Use transaction codes like BP or SE16 to investigate the underlying tables for any missing entries.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP support team or technical team for further investigation.
  They may need to check system logs or perform debugging to identify the root cause of the error.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to CRM_EMAIL801. SAP frequently updates its knowledge base with solutions for common errors.
  Documentation: Refer to the SAP Help Portal for documentation on Business Partner management and email functionalities in CRM.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_EMAIL801 error message.