How To Fix CRM_EMAIL800 - &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 800

• Message text: &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL800 - &1 ?

  The SAP error message CRM_EMAIL800 typically relates to issues with email processing in the SAP Customer Relationship Management (CRM) system. The error message may indicate that there is a problem with the configuration or the execution of email-related functions.
  Cause:
  
  Configuration Issues: The error may arise from incorrect settings in the email configuration within the SAP system. This could include SMTP settings, email server configurations, or user authorizations.
  Missing or Incorrect Data: The error might occur if required fields for sending emails are missing or incorrectly filled out in the CRM transaction.
  System Errors: There could be underlying system issues, such as connectivity problems with the email server or issues with the SAP application server.
  Authorization Issues: The user may not have the necessary permissions to send emails from the CRM system.
  
  Solution:
  
  
  Check Configuration: Verify the email configuration settings in the SAP system. Ensure that the SMTP settings are correctly configured and that the email server is reachable.
  
  Transaction Code: SCOT (SAPconnect: Administration)
  Check the settings for the SMTP node and ensure that the email addresses are correctly set up.
  
  
  
  Validate Data: Ensure that all required fields for sending emails are filled out correctly in the CRM transaction. Check for any missing or invalid email addresses.
  
  
  Test Email Functionality: Use the transaction code SOST to check the status of sent emails. This can help identify if emails are being queued or if there are errors in sending.
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to send emails. This can be checked in the user roles and profiles.
  
  
  Review Logs: Check the application logs for any additional error messages or details that can provide more context about the issue. Use transaction code SLG1 to view application logs.
  
  
  Consult Documentation: Refer to SAP Notes or documentation related to CRM email functionality for any specific guidance or known issues.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to CRM_EMAIL800.
  Community Forums: Check SAP Community forums for discussions related to this error message, as other users may have encountered and resolved similar issues.
  SAP Help Portal: Review the official SAP Help documentation for CRM email functionalities for best practices and troubleshooting steps.
  
  If the issue persists after following these steps, it may be necessary to engage SAP support for further assistance.