How To Fix CRM_EMAIL705 - Converting text node &1 results in images being lost

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 705

• Message text: Converting text node &1 results in images being lost

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL705 - Converting text node &1 results in images being lost ?

  The SAP error message CRM_EMAIL705 indicates that there is an issue with converting a text node in an email, which results in the loss of images. This typically occurs when the email content is being processed, and the system is unable to handle certain elements (like images) properly during the conversion process.
  Cause:
  
  Email Format Issues: The email may contain images or attachments that are not properly formatted or are incompatible with the conversion process.
  HTML Content: If the email content is in HTML format, there may be issues with how the images are referenced (e.g., using absolute URLs vs. embedded images).
  System Limitations: The SAP system may have limitations in handling certain types of content or may not be configured to process images correctly.
  Missing MIME Types: The system may not recognize the MIME types of the images included in the email.
  
  Solution:
  
  Check Email Content: Review the email content to ensure that images are properly embedded or referenced. If using HTML, ensure that the image sources are accessible and correctly formatted.
  Use Alternative Formats: If possible, try sending the email in a different format (e.g., plain text) to see if the issue persists.
  Update SAP System: Ensure that your SAP system is up to date with the latest patches and updates, as this may resolve known issues with email processing.
  Configuration Settings: Review the configuration settings related to email processing in SAP CRM. Ensure that the system is set up to handle images correctly.
  Consult Documentation: Refer to SAP documentation or support notes related to CRM email processing for any specific guidelines or known issues.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with details of the error and the context in which it occurs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Look for discussions in SAP community forums where other users may have encountered and resolved similar issues.
  Testing: Conduct tests with different email content to isolate the problem and determine if it is specific to certain images or formats.
  
  By following these steps, you should be able to identify the cause of the CRM_EMAIL705 error and implement a suitable solution.