How To Fix CRM_EMAIL704 - Some settings may be lost during text conversion

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 704

• Message text: Some settings may be lost during text conversion

What causes this issue?

You want to convert an HTML text to plain text.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The conversion can result in loss of certain settings or portions of the
text (such as images).

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL704 - Some settings may be lost during text conversion ?

  The SAP error message CRM_EMAIL704 indicates that there may be issues with the conversion of text formats when sending emails through the SAP CRM system. This error typically arises when the system attempts to convert text from one format to another (for example, from HTML to plain text) and encounters settings or formatting that cannot be preserved in the conversion process.
  Cause:
  
  Text Format Incompatibility: The email content may contain formatting or settings that are not compatible with the target format (e.g., HTML to plain text).
  Missing Configuration: There may be missing or incorrect configurations in the email settings or in the CRM system that affect how text is processed.
  Email Template Issues: The email template being used may have elements that cannot be converted properly.
  System Limitations: Certain features or settings in the email content may not be supported by the email client or the SAP system.
  
  Solution:
  
  Review Email Content: Check the content of the email being sent. Simplify the formatting or remove any complex elements that may not convert well.
  Check Email Templates: If you are using a specific email template, review it for any unsupported formatting or settings. Modify the template to ensure compatibility.
  Adjust System Settings: Review the configuration settings in the SAP CRM system related to email processing. Ensure that all necessary settings are correctly configured.
  Test with Different Formats: Try sending the email in different formats (e.g., plain text instead of HTML) to see if the error persists.
  Consult Documentation: Refer to SAP documentation or support resources for any specific guidelines related to email formatting and conversion.
  Update SAP System: Ensure that your SAP system is up to date with the latest patches and updates, as this may resolve known issues related to email processing.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Technical Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the CRM_EMAIL704 error and implement a solution to resolve it.