How To Fix CRM_EMAIL702 - Error updating e-mail &1; E-mail not saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 702

• Message text: Error updating e-mail &1; E-mail not saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL702 - Error updating e-mail &1; E-mail not saved ?

  The SAP error message CRM_EMAIL702 indicates that there was an issue while trying to update or save an email in the SAP CRM system. This error can occur due to various reasons, and understanding the cause is essential for finding a solution. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  
  Data Validation Issues: The email data being processed may not meet the required validation criteria set in the system. This could include missing mandatory fields or incorrect data formats.
  
  
  Authorization Issues: The user attempting to save the email may not have the necessary authorizations to perform this action.
  
  
  System Configuration: There may be configuration issues in the CRM system related to email handling or integration with other systems.
  
  
  Technical Errors: There could be underlying technical issues, such as database connectivity problems or system performance issues.
  
  
  Email Format Issues: The email content or format may not be compatible with the system's requirements.
  
  
  Solutions:
  
  
  Check Data Input: Review the email data being entered to ensure that all mandatory fields are filled out correctly and that the data adheres to the required formats.
  
  
  Review Authorizations: Ensure that the user has the necessary permissions to create or update emails in the CRM system. This may involve checking user roles and authorizations in the SAP system.
  
  
  System Configuration Review: Consult with your SAP Basis or CRM administrator to verify that the system is correctly configured for email processing. This may include checking settings related to email integration.
  
  
  Error Logs: Check the system logs for any additional error messages or details that could provide more context about the issue. This can often be done through transaction codes like SLG1 (Application Log) or ST22 (Dump Analysis).
  
  
  Technical Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance. They may need to investigate deeper into the system's configuration or logs.
  
  
  Testing: If changes are made to the configuration or user roles, conduct tests to ensure that the email functionality works as expected.
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM email handling to ensure compliance with best practices.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the CRM_EMAIL702 error and implement a suitable solution.