CRM_EMAIL162 - Category &1 no longer exists; Use the F4 help

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EMAIL - Messages for Internet Marketing: E-mail

• Message number: 162

• Message text: Category &1 no longer exists; Use the F4 help

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EMAIL162 - Category &1 no longer exists; Use the F4 help ?

  The SAP error message CRM_EMAIL162 indicates that a specific category (in this case, &1) no longer exists in the system. This error typically arises in the context of CRM (Customer Relationship Management) when trying to access or use a category that has been deleted or is not defined in the system.
  Cause:
  
  Deleted Category: The category you are trying to use has been deleted from the system.
  Incorrect Configuration: The category may not have been properly configured or set up in the system.
  Data Consistency Issues: There may be inconsistencies in the data, possibly due to changes in the configuration or data migration processes.
  Authorization Issues: The user may not have the necessary authorizations to access the category.
  
  Solution:
  
  
  Check Category Existence:
  
  Use the F4 help (search help) in the relevant field to see if the category is available. If it is not listed, it has likely been deleted or is not configured.
  
  
  
  Recreate the Category:
  
  If the category is indeed missing and is required for your processes, you may need to recreate it. This can typically be done in the configuration settings of the CRM module.
  
  
  
  Review Configuration:
  
  Go to the configuration settings in SAP and check if the category is defined correctly. You may need to consult with your SAP administrator or functional consultant to ensure that the category settings are correct.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the category. This can be checked in the user roles and authorizations settings.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on managing categories in CRM.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing categories, such as CRMD_ORDER for managing CRM orders or SPRO for accessing the configuration settings.
  SAP Notes: Check for any SAP Notes related to CRM_EMAIL162 for potential bug fixes or additional guidance.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to resolve the CRM_EMAIL162 error and restore functionality related to the missing category.