CRM_EDR_MESSAGES056 - Service object data supplied by XI is not valid for EDR with ID '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EDR_MESSAGES - messages for API Methods

• Message number: 056

• Message text: Service object data supplied by XI is not valid for EDR with ID '&1'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EDR_MESSAGES056 - Service object data supplied by XI is not valid for EDR with ID '&1' ?

  The SAP error message CRM_EDR_MESSAGES056 indicates that there is an issue with the service object data being supplied by the XI (Exchange Infrastructure) for an Event Data Record (EDR) with a specific ID. This error typically arises in the context of SAP CRM (Customer Relationship Management) when there is a mismatch or inconsistency in the data being processed.
  Cause:
  
  Invalid Data Format: The data being sent from the XI might not conform to the expected format or structure required by the CRM system.
  Missing Required Fields: Certain mandatory fields in the service object data may be missing, leading to the error.
  Data Integrity Issues: There could be issues with the integrity of the data, such as references to non-existent objects or incorrect data types.
  Configuration Issues: There may be configuration problems in the integration settings between SAP CRM and XI, leading to improper data handling.
  Version Mismatch: The version of the data being sent may not be compatible with the version expected by the CRM system.
  
  Solution:
  
  Check Data Format: Verify that the data being sent from XI adheres to the expected format and structure. Ensure that all required fields are included and correctly formatted.
  Validate Required Fields: Ensure that all mandatory fields for the EDR are populated with valid data. Cross-reference with the EDR schema to confirm that all necessary information is present.
  Review Data Integrity: Check for any inconsistencies or errors in the data being sent. Ensure that all references are valid and that the data types match the expected types.
  Configuration Review: Review the integration configuration between SAP CRM and XI. Ensure that all settings are correctly configured and that the systems are properly connected.
  Check Logs: Look at the application logs in both SAP CRM and XI for any additional error messages or warnings that could provide more context about the issue.
  Testing: Conduct tests with sample data to isolate the issue. This can help identify whether the problem is with specific data or a broader configuration issue.
  Consult Documentation: Refer to SAP documentation or notes related to CRM and XI integration for any known issues or additional troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Integration Monitoring: Utilize tools like SAP Process Integration (PI) or SAP Cloud Platform Integration (CPI) to monitor the data flow and identify where the error occurs in the integration process.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.