CRM_EDR_MESSAGES032 - Change possible only for EDR with status Pending

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EDR_MESSAGES - messages for API Methods

• Message number: 032

• Message text: Change possible only for EDR with status Pending

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EDR_MESSAGES032 - Change possible only for EDR with status Pending ?

  The SAP error message CRM_EDR_MESSAGES032 indicates that a change is being attempted on an Event Data Record (EDR) that is not in a status that allows modifications. Specifically, this error occurs when you try to change an EDR that is not in the "Pending" status. 
  Cause:
  The primary cause of this error is that the EDR you are trying to modify has already moved to a status that does not permit changes. EDRs typically go through various statuses during their lifecycle, and only those in the "Pending" status can be edited. Once an EDR is processed or moved to a different status (like "Completed" or "Closed"), it becomes read-only.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Status of the EDR: Verify the current status of the EDR you are trying to modify. You can do this by navigating to the relevant transaction or report in SAP that displays EDR details.
  
  
  Identify the Correct EDR: If you need to make changes, ensure you are working with the correct EDR that is still in the "Pending" status.
  
  
  Revert to Pending Status: If the EDR has been incorrectly moved to a non-editable status, you may need to revert it back to "Pending." This typically requires administrative privileges and may involve specific business processes or approvals.
  
  
  Create a New EDR: If the EDR cannot be reverted to "Pending," consider creating a new EDR with the necessary changes instead of modifying the existing one.
  
  
  Consult Documentation or Support: If you are unsure about the status transitions or how to handle EDRs, consult the SAP documentation or reach out to your SAP support team for guidance.
  
  
  Related Information:
  
  EDR Lifecycle: Understanding the lifecycle of an EDR in your specific SAP CRM implementation can help you manage statuses effectively.
  User Permissions: Ensure that you have the necessary permissions to view and modify EDRs.
  SAP Notes: Check for any relevant SAP Notes that might address this error or provide additional context on EDR management.
  Training: Consider training sessions or resources on SAP CRM processes to better understand how to handle EDRs and their statuses.
  
  By following these steps, you should be able to address the error and manage EDRs more effectively in your SAP environment.