CRM_EDR_MESSAGES027 - Unbilled EDR and EDR with certain invoice cannot be selected at same time

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EDR_MESSAGES - messages for API Methods

• Message number: 027

• Message text: Unbilled EDR and EDR with certain invoice cannot be selected at same time

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EDR_MESSAGES027 - Unbilled EDR and EDR with certain invoice cannot be selected at same time ?

  The SAP error message CRM_EDR_MESSAGES027 indicates that there is a conflict when trying to select unbilled Event-Driven Revenue (EDR) and EDRs that are associated with certain invoices simultaneously. This typically occurs in the context of billing and revenue recognition processes within SAP Customer Relationship Management (CRM) or SAP Convergent Charging.
  Cause:
  The error arises due to the following reasons:
  
  Data Conflict: The system does not allow the selection of unbilled EDRs and EDRs that are already linked to invoices at the same time. This is likely due to the way the billing and revenue recognition processes are designed to prevent double counting or inconsistencies in revenue reporting.
  Business Logic: The underlying business logic in SAP CRM is set to ensure that only one type of EDR can be processed at a time to maintain data integrity.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review EDR Selection: Ensure that you are not trying to select both unbilled EDRs and EDRs that are already invoiced in the same transaction. You may need to separate these selections into different processes.
  
  
  Check Invoice Status: Verify the status of the invoices related to the EDRs. If an EDR is already invoiced, it should not be included in the selection of unbilled EDRs.
  
  
  Adjust Selection Criteria: Modify your selection criteria to ensure that you are only selecting either unbilled EDRs or EDRs that are linked to invoices, but not both.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling EDRs and billing processes.
  
  
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide insights based on your specific configuration and business processes.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to billing and EDR management in SAP CRM, such as CRM_BILLING or CRM_EDR.
  Training and Documentation: Ensure that users involved in billing processes are trained on the correct procedures for handling EDRs to minimize the occurrence of such errors.
  
  By following these steps, you should be able to resolve the error and continue with your billing processes in SAP CRM.