CRM_EDR_MESSAGES028 - EDR Status &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EDR_MESSAGES - messages for API Methods

• Message number: 028

• Message text: EDR Status &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EDR_MESSAGES028 - EDR Status &1 does not exist ?

  The SAP error message CRM_EDR_MESSAGES028 with the description "EDR Status &1 does not exist" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with Electronic Document Records (EDR). This error indicates that the system is trying to reference an EDR status that is not defined or does not exist in the system.
  Cause:
  
  Missing EDR Status: The most common cause of this error is that the EDR status being referenced (indicated by &1 in the error message) has not been defined in the system.
  Configuration Issues: There may be a configuration issue where the status is not properly set up in the relevant customizing settings.
  Data Integrity Issues: There could be data integrity issues where the status was deleted or not properly migrated during a system upgrade or data transfer.
  Incorrect Status Reference: The application or process that is trying to access the EDR status may be using an incorrect or outdated status code.
  
  Solution:
  
  
  Check EDR Status Configuration:
  
  Go to the customizing settings in SAP (transaction code SPRO).
  Navigate to the relevant section for EDR status configuration.
  Verify if the status indicated by &1 exists. If it does not, you may need to create it.
  
  
  
  Create Missing Status:
  
  If the status does not exist, you can create it by following the appropriate steps in the customizing settings.
  Ensure that you define all necessary attributes and relationships for the new status.
  
  
  
  Review Custom Code:
  
  If there is custom code or enhancements that reference EDR statuses, review them to ensure they are using valid status codes.
  
  
  
  Check for Data Migration Issues:
  
  If this error occurred after a system upgrade or data migration, check the migration logs for any issues related to EDR statuses.
  Ensure that all necessary data was migrated correctly.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to EDR statuses for any specific guidance or known issues.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant context.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SE11 (Data Dictionary), and SE80 (Object Navigator) for troubleshooting.
  SAP Notes: Search for SAP Notes related to EDR and CRM error messages for additional insights and solutions.
  User Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.