How To Fix CRM_EDR_MESSAGES025 - Maintain EDR Type for prepaid EDR

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EDR_MESSAGES - messages for API Methods

• Message number: 025

• Message text: Maintain EDR Type for prepaid EDR

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EDR_MESSAGES025 - Maintain EDR Type for prepaid EDR ?

  The SAP error message CRM_EDR_MESSAGES025 indicates that there is an issue with the configuration of the EDR (Event Data Record) type for prepaid EDRs in the SAP CRM system. This error typically arises when the system is unable to find a valid EDR type for processing prepaid events.
  Cause:
  
  Missing Configuration: The EDR type for prepaid events has not been maintained in the system.
  Incorrect Settings: The existing EDR type may not be correctly configured or may not match the requirements for prepaid transactions.
  Authorization Issues: The user may not have the necessary permissions to access or modify the EDR type settings.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Maintain EDR Type:
  
  Go to the SAP transaction code SPRO (Customizing).
  Navigate to the following path: 
  Customer Relationship Management -> Master Data -> Event Data Record -> Define EDR Types
  
  Check if the EDR type for prepaid transactions is defined. If it is missing, create a new EDR type and ensure it is configured correctly.
  
  
  
  Check Configuration:
  
  Ensure that the EDR type is properly linked to the relevant business processes and that all required fields are filled out.
  Verify that the EDR type is set up to handle prepaid transactions specifically.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify EDR types. This may involve checking roles and permissions in the user profile.
  
  
  
  Testing:
  
  After making the necessary changes, test the configuration by attempting to process a prepaid event again to see if the error persists.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed information on configuring EDR types and their relevance in prepaid transactions.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By ensuring that the EDR type for prepaid transactions is correctly maintained and configured, you should be able to resolve the error message CRM_EDR_MESSAGES025.