How To Fix CRM_EDR_MESSAGES013 - EDR is already in buffer and so cannot be created

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EDR_MESSAGES - messages for API Methods

• Message number: 013

• Message text: EDR is already in buffer and so cannot be created

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EDR_MESSAGES013 - EDR is already in buffer and so cannot be created ?

  The SAP error message CRM_EDR_MESSAGES013 indicates that an Event Data Record (EDR) is already present in the buffer, and therefore, a new EDR cannot be created. This typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an attempt to create a duplicate EDR for the same event or transaction.
  Cause:
  
  Duplicate EDR Creation: The most common cause is that the system is trying to create an EDR for an event that has already been recorded in the buffer.
  Concurrency Issues: Multiple processes or users may be trying to create EDRs for the same event simultaneously, leading to conflicts.
  Buffer Management: The buffer may not have been cleared or processed correctly, causing the system to think that an EDR is still active.
  
  Solution:
  
  Check Existing EDRs: Verify if an EDR for the same event already exists in the system. You can do this by checking the relevant transaction or using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H.
  Clear Buffer: If you find that the buffer is holding onto an old EDR, you may need to clear it. This can often be done through specific transaction codes or by restarting the relevant processes.
  Review Custom Code: If there are custom developments or enhancements in your CRM system, review them to ensure they are not inadvertently causing duplicate EDR creation.
  Check for Locks: Investigate if there are any locks on the EDR that might be preventing its creation. You can use transaction SM12 to check for locks.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  Consult Documentation: Refer to SAP documentation or notes related to EDR processing for any known issues or patches that might address this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or fixes related to EDR processing. You can search for notes using the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SLG1 for monitoring and troubleshooting.
  Performance Considerations: If this error occurs frequently, consider reviewing the performance of your CRM system and the configuration of EDR processing to ensure it is optimized.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.