How To Fix CRM_EDR_MESSAGES011 - Internal error from Enqeue server

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EDR_MESSAGES - messages for API Methods

• Message number: 011

• Message text: Internal error from Enqeue server

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EDR_MESSAGES011 - Internal error from Enqeue server ?

  The SAP error message CRM_EDR_MESSAGES011 indicates an internal error from the enqueue server, which is responsible for managing locks in the SAP system. This error can occur in various scenarios, particularly when there are issues with the enqueue server or when there are problems with the data being processed.
  Causes:
  
  Enqueue Server Issues: The enqueue server may be down or not functioning correctly, leading to internal errors.
  Lock Table Overflow: If the lock table is full, it can cause issues with acquiring new locks.
  Network Issues: Problems with network connectivity between application servers and the enqueue server can lead to this error.
  Data Consistency Issues: Corrupted or inconsistent data in the database can also trigger this error.
  System Resource Limitations: Insufficient memory or CPU resources on the server can lead to performance issues and errors.
  
  Solutions:
  
  Check Enqueue Server Status: Ensure that the enqueue server is running. You can check this in the SAP system using transaction code SM51 to view the status of application servers.
  Restart Enqueue Server: If the enqueue server is down, restart it. This can often resolve temporary issues.
  Monitor Lock Table: Use transaction code SM12 to monitor the lock entries. If the lock table is full, consider increasing its size or clearing unnecessary locks.
  Check System Logs: Use transaction code SM21 to check the system logs for any related errors or warnings that could provide more context.
  Review Network Configuration: Ensure that there are no network issues affecting communication between servers.
  Database Consistency Check: Run database consistency checks to ensure that there are no corrupted entries.
  System Resources: Monitor system resources (CPU, memory) using transaction code ST02 or ST03 to ensure that the system is not under heavy load.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to this error message for specific patches or updates that may address known issues.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Ticket: If the issue persists, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the CRM_EDR_MESSAGES011 error effectively.