CRM_EDR021 - Number of deletable EDRs is &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_EDR - message class for crm archive

• Message number: 021

• Message text: Number of deletable EDRs is &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_EDR021 - Number of deletable EDRs is &1 ?

  The SAP error message CRM_EDR021, which states "Number of deletable EDRs is &1," typically occurs in the context of the SAP Customer Relationship Management (CRM) system when dealing with Event Data Records (EDRs). This error indicates that there is a specific number of EDRs that can be deleted, but the system is unable to process the deletion as expected.
  Cause:
  
  Data Integrity Issues: The EDRs may be linked to other records or transactions that prevent their deletion.
  Authorization Issues: The user may not have the necessary permissions to delete the EDRs.
  System Configuration: There may be configuration settings that limit the number of deletable EDRs or the conditions under which they can be deleted.
  Batch Processing Limits: If you are trying to delete multiple EDRs at once, there may be a limit on how many can be processed in a single transaction.
  
  Solution:
  
  Check Dependencies: Review the EDRs to see if they are linked to other records. If they are, you may need to delete or modify those linked records first.
  Review Authorizations: Ensure that the user has the appropriate authorizations to delete EDRs. This can be checked in the user roles and profiles.
  Configuration Review: Consult with your SAP Basis or CRM administrator to review the configuration settings related to EDR deletion. Adjustments may be needed to allow for the deletion of the specified number of EDRs.
  Batch Deletion: If you are attempting to delete multiple EDRs, try reducing the number of records you are attempting to delete in a single transaction. This can help avoid hitting any system limits.
  Transaction Logs: Check the transaction logs for any additional error messages or warnings that may provide more context on why the deletion is failing.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates that could resolve the issue.
  Documentation: Review the SAP CRM documentation for guidelines on managing EDRs and the specific conditions under which they can be deleted.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error message and any relevant context.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.