CRM_DWP457 - Connection to IGS is not correctly maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DWP - Messages for CRM Resource Planning Tool

• Message number: 457

• Message text: Connection to IGS is not correctly maintained

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DWP457 - Connection to IGS is not correctly maintained ?

  The SAP error message CRM_DWP457: Connection to IGS is not correctly maintained typically indicates an issue with the connection between the SAP system and the Internet Graphics Server (IGS). This can occur in scenarios where graphical representations or web-based applications are being utilized, such as in SAP CRM or SAP Web applications.
  Causes:
  
  Configuration Issues: The connection settings for the IGS may not be correctly configured in the SAP system.
  Network Problems: There may be network connectivity issues preventing the SAP system from reaching the IGS.
  Service Not Running: The IGS service may not be running or may have crashed.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection to the IGS.
  Incorrect URL: The URL used to connect to the IGS may be incorrect or outdated.
  
  Solutions:
  
  
  Check IGS Configuration:
  
  Go to transaction SICF and ensure that the IGS service is activated.
  Verify the configuration settings in transaction SPRO under the relevant path for IGS settings.
  
  
  
  Verify Network Connectivity:
  
  Use tools like ping or traceroute to check if the SAP system can reach the IGS server.
  Ensure that there are no network issues or outages.
  
  
  
  Restart IGS Service:
  
  If the IGS service is not running, restart it. This can often resolve temporary issues.
  
  
  
  Check Firewall Settings:
  
  Ensure that the firewall settings allow traffic between the SAP system and the IGS.
  Consult with your network administrator to verify that the necessary ports are open.
  
  
  
  Validate URL:
  
  Check the URL used for the IGS connection in the SAP configuration. Make sure it is correct and accessible.
  
  
  
  Review Logs:
  
  Check the IGS logs for any error messages that might provide more context on the issue.
  Look at the SAP application logs (transaction SLG1) for any related error messages.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed configuration steps for IGS.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to IGS connectivity.
  Community Forums: Engage with SAP community forums or user groups for shared experiences and solutions from other users who may have faced similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.