How To Fix CRM_DWP455 - Problems with connection to IGS

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DWP - Messages for CRM Resource Planning Tool

• Message number: 455

• Message text: Problems with connection to IGS

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DWP455 - Problems with connection to IGS ?

  The SAP error message CRM_DWP455, which indicates "Problems with connection to IGS," typically arises in the context of SAP CRM (Customer Relationship Management) when there are issues with the Internet Graphics Server (IGS). This server is responsible for rendering graphical content in SAP applications, and problems with it can disrupt the functionality of CRM applications that rely on graphical output.
  Causes:
  
  IGS Not Running: The Internet Graphics Server may not be running or may have crashed.
  Network Issues: There could be network connectivity problems between the SAP application server and the IGS.
  Configuration Issues: Incorrect configuration settings in the IGS or the SAP system can lead to connection problems.
  Resource Limitations: The IGS may be overloaded or running out of resources (e.g., memory, CPU).
  Firewall or Security Settings: Firewalls or security settings may be blocking the connection to the IGS.
  
  Solutions:
  
  Check IGS Status: Ensure that the Internet Graphics Server is running. You can check this in the SAP system by using transaction code SMICM to monitor the ICM (Internet Communication Manager) and IGS status.
  Restart IGS: If the IGS is not running, restart it. This can often resolve temporary issues.
  Network Troubleshooting: Verify network connectivity between the SAP application server and the IGS. Use tools like ping or traceroute to diagnose any network issues.
  Review Configuration: Check the configuration settings for the IGS in the SAP system. Ensure that the settings are correct and match the requirements for your environment.
  Monitor Resource Usage: Use transaction codes like SM50 or SM66 to monitor the resource usage of the IGS. If it is overloaded, consider increasing the resources or optimizing the workload.
  Check Logs: Review the IGS logs for any error messages or warnings that could provide more insight into the issue. Logs can typically be found in the IGS installation directory.
  Firewall Settings: Ensure that any firewalls or security settings are configured to allow traffic between the SAP application server and the IGS.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps. You can search the SAP Support Portal for notes related to CRM_DWP455 or IGS issues.
  Documentation: Review the official SAP documentation for IGS and CRM for best practices and configuration guidelines.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.