How To Fix CRM_DWP320 - Serious internal error occurred that cannot be described in more detail

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DWP - Messages for CRM Resource Planning Tool

• Message number: 320

• Message text: Serious internal error occurred that cannot be described in more detail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DWP320 - Serious internal error occurred that cannot be described in more detail ?

  The SAP error message CRM_DWP320 indicates a serious internal error that cannot be described in more detail. This type of error can be challenging to diagnose because it does not provide specific information about the underlying issue. However, here are some common causes, potential solutions, and related information that may help you address this error:
  Possible Causes:
  
  System Configuration Issues: Misconfigurations in the SAP system or in the CRM settings can lead to unexpected errors.
  Data Inconsistencies: Corrupted or inconsistent data in the database can trigger internal errors.
  Custom Code or Enhancements: Custom developments or enhancements that are not properly implemented can cause unexpected behavior.
  Performance Issues: High system load or performance bottlenecks may lead to timeouts or internal errors.
  Software Bugs: There may be bugs in the SAP software that are causing the error.
  
  Potential Solutions:
  
  Check System Logs: Review the system logs (transaction SLG1) for any related error messages or warnings that could provide more context.
  Analyze Short Dumps: Use transaction ST22 to check for any short dumps that occurred around the same time as the error. This can provide more insight into what went wrong.
  Review Configuration: Ensure that all relevant configurations in the CRM system are correct and consistent.
  Data Consistency Check: Run data consistency checks to identify and resolve any inconsistencies in the database.
  Debugging: If you have access to the development environment, consider debugging the process to identify where the error occurs.
  Check for Notes and Patches: Look for SAP Notes or patches related to the CRM_DWP320 error. SAP frequently releases updates that address known issues.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with as much detail as possible, including the steps that led to the error and any relevant logs.
  
  Related Information:
  
  SAP Notes: Search the SAP Support Portal for any notes related to CRM_DWP320. This can provide specific guidance or patches.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered the same issue and what solutions they found.
  Documentation: Review the official SAP documentation for CRM to ensure that you are following best practices in configuration and usage.
  
  Conclusion:
  While the CRM_DWP320 error can be frustrating due to its vague nature, following the steps outlined above can help you identify and resolve the underlying issue. Always ensure that you have backups and a proper change management process in place when making changes to the system.