How To Fix CRM_DWP105 - Service representative does not belong to the service team processed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DWP - Messages for CRM Resource Planning Tool

• Message number: 105

• Message text: Service representative does not belong to the service team processed

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DWP105 - Service representative does not belong to the service team processed ?

  The SAP error message CRM_DWP105 indicates that the service representative you are trying to assign or use does not belong to the service team that is being processed. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with service orders, service requests, or similar transactions.
  Cause:
  
  Service Team Assignment: The service representative (employee) is not assigned to the specific service team that is associated with the service order or request.
  Organizational Structure: There may be issues with the organizational structure or the way service teams are defined in the system.
  Data Inconsistency: There could be inconsistencies in the master data related to the service representative or the service team.
  
  Solution:
  
  
  Check Service Team Assignment:
  
  Go to the service team configuration in the SAP system and verify if the service representative is assigned to the correct service team.
  You can do this by navigating to the relevant transaction (e.g., CRMD_ORDER for service orders) and checking the team assignments.
  
  
  
  Update Service Representative:
  
  If the service representative is not part of the required service team, you may need to add them to the team.
  This can typically be done in the service team management area of the CRM module.
  
  
  
  Review Organizational Structure:
  
  Ensure that the organizational structure is correctly set up and that the service teams are properly defined.
  Check if there are any changes in the organizational units that might have affected the service team assignments.
  
  
  
  Data Consistency Check:
  
  Run any relevant reports or transactions to check for data consistency issues in the CRM system.
  You may need to consult with your SAP Basis or technical team if there are underlying data issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on managing service teams and representatives.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I for managing service orders and teams.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and modify service team assignments.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address known issues.
  
  If the problem persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.