How To Fix CRM_DWP104 - Choose a service representative

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DWP - Messages for CRM Resource Planning Tool

• Message number: 104

• Message text: Choose a service representative

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DWP104 - Choose a service representative ?

  The SAP error message CRM_DWP104, which states "Choose a service representative," typically occurs in the SAP Customer Relationship Management (CRM) module when a user is trying to create or process a service request or activity but has not selected a service representative (or agent) for the task.
  Cause:
  
  Missing Service Representative: The most common cause of this error is that the user has not selected a service representative in the relevant field.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the selection of a service representative.
  User Permissions: The user may not have the necessary permissions to view or select service representatives.
  Data Inconsistencies: There could be inconsistencies in the master data related to service representatives.
  
  Solution:
  
  Select a Service Representative: Ensure that you select a service representative from the available list. This is usually done in the service request or activity creation screen.
  Check Configuration: If the option to select a service representative is not available, check the configuration settings in the CRM system to ensure that service representatives are properly defined and assigned.
  User Permissions: Verify that the user has the necessary permissions to access and select service representatives. This may involve checking roles and authorizations in the SAP system.
  Data Maintenance: Ensure that the master data for service representatives is complete and accurate. This includes checking that the representatives are active and assigned to the relevant organizational units.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the CRM module and service representative settings.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing service representatives, such as BP (Business Partner) for managing user roles and assignments.
  SAP Notes: Check for any SAP Notes related to CRM_DWP104 for additional insights or patches that may address the issue.
  Support: If the problem persists, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to resolve the CRM_DWP104 error and successfully select a service representative in your SAP CRM system.