CRM_DWP025 - No initial service team found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DWP - Messages for CRM Resource Planning Tool

• Message number: 025

• Message text: No initial service team found

What causes this issue?

You have started the Resource Planning Tool for the first time and are
not assigned to a service team.

System Response

The system could not determine an initial service team during the start
of the Resource Planning Tool.

How to fix this error?

Select a service team in the locator.
Hinweise
The next time the Resource Planning Tool is started, the service team
that was last processed is used.
If you are assigned to one or more service teams using the view
<ZK>Assignment of Service Center Planner</>, these are displayed under
<ZK>My Service Teams</> in the locator for the Resource Planning Tool.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DWP025 - No initial service team found ?

  The SAP error message CRM_DWP025: No initial service team found typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or process a service request or order, but the system cannot find a valid service team associated with the service request.
  Cause:
  
  Missing Service Team Configuration: The service team may not be defined in the system for the specific service request or order type.
  Incorrect Organizational Structure: The organizational structure may not be set up correctly, leading to the absence of a service team.
  Data Inconsistencies: There may be inconsistencies in the master data related to service teams, such as missing or incorrect assignments.
  User Role and Authorizations: The user may not have the necessary authorizations to access the service team data.
  
  Solution:
  
  
  Check Service Team Configuration:
  
  Navigate to the configuration settings in SAP CRM and ensure that the service teams are defined correctly for the relevant service request or order type.
  Use transaction code SPRO to access the configuration settings and verify the service team assignments.
  
  
  
  Review Organizational Structure:
  
  Ensure that the organizational units (like service organizations, service groups, etc.) are correctly set up and that the service team is assigned to the appropriate organizational unit.
  Check the settings in the Define Service Organization and Define Service Team sections.
  
  
  
  Validate Master Data:
  
  Check the master data for the service team to ensure that it is complete and correctly assigned to the relevant service requests or orders.
  Use transaction codes like BP (Business Partner) to review the service team details.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary roles and authorizations to access and view the service team information.
  Consult with your SAP security team to ensure that the user has the appropriate permissions.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and BP for managing service requests and business partners.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review SAP documentation on service management and service teams for best practices and configuration guidelines.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP CRM for further assistance.