How To Fix CRM_DPP052 - Marketing permission &1 found for Bus. Partner &2 and contact person &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 052

• Message text: Marketing permission &1 found for Bus. Partner &2 and contact person &3

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_DPP052 - Marketing permission &1 found for Bus. Partner &2 and contact person &3 ?

  The SAP error message CRM_DPP052 indicates that there is a marketing permission issue related to a business partner and a contact person in the SAP Customer Relationship Management (CRM) system. This error typically arises when there is a conflict with marketing permissions that restrict the ability to perform certain marketing activities for the specified business partner or contact person.
  Cause:
  
  
  Marketing Permissions: The business partner (BP) or contact person has specific marketing permissions that prevent marketing activities from being executed. This could be due to:
  
  The business partner has opted out of marketing communications.
  The contact person has not given consent for marketing activities.
  The marketing permissions are not properly set up in the system.
  
  
  
  Data Inconsistency: There may be inconsistencies in the data related to marketing permissions for the business partner or contact person.
  
  
  Configuration Issues: The system configuration regarding marketing permissions may not be set up correctly, leading to this error.
  
  
  Solution:
  
  
  Check Marketing Permissions:
  
  Navigate to the business partner and contact person records in the SAP CRM system.
  Review the marketing permissions assigned to both the business partner and the contact person.
  If the business partner or contact person has opted out of marketing communications, you may need to obtain consent or update their permissions accordingly.
  
  
  
  Update Permissions:
  
  If the permissions need to be updated, you can do this through the business partner maintenance transaction (e.g., transaction code BP).
  Ensure that the necessary marketing permissions are granted for the intended marketing activities.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to ensure that there are no discrepancies in the marketing permission settings.
  You may need to run reports or use transaction codes that help identify inconsistencies.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to marketing permissions to ensure that you are following the correct procedures.
  
  
  
  Contact Support:
  
  If the issue persists after checking and updating permissions, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (for managing CRM orders), and others that may help in managing marketing permissions.
  SAP Notes: Check SAP Notes for any updates or patches that may address this specific error message.
  User Roles: Ensure that the user roles and authorizations are correctly set up to allow for the necessary changes to marketing permissions.
  
  By following these steps, you should be able to resolve the CRM_DPP052 error and ensure that marketing activities can proceed as intended.