How To Fix CRM_DPP004 - Business transaction contains blocked business partner; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DPP - CRM Data Privacy

• Message number: 004

• Message text: Business transaction contains blocked business partner; see long text

What causes this issue?

You want to display a business transaction containing business partner
data. This data may include personal data and is blocked.

System Response

The business transaction does not display any data related to a blocked
business partner to protect personal data, and you cannot change any
data related to this business partner.

How to fix this error?

If you are sure that you want to display data related to blocked
business partner, contact your security officer.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DPP004 - Business transaction contains blocked business partner; see long text ?

  The SAP error message CRM_DPP004 indicates that a business transaction is being blocked due to the involvement of a business partner that has been marked as blocked in the system. This typically occurs in the context of Customer Relationship Management (CRM) or Sales and Distribution (SD) processes.
  Cause:
  The error is triggered when:
  
  A business partner (customer, vendor, etc.) involved in the transaction has been flagged as "blocked" in the system.
  The blocking could be due to various reasons, such as credit issues, compliance concerns, or administrative decisions.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Identify the Blocked Business Partner:
  
  Review the transaction details to identify which business partner is causing the issue.
  
  
  
  Check Business Partner Status:
  
  Navigate to the business partner master data in SAP (transaction code BP).
  Search for the business partner in question and check its status. Look for any indicators that show it is blocked.
  
  
  
  Unblock the Business Partner:
  
  If you have the necessary authorization, you can change the status of the business partner:
  
  Go to the business partner's details.
  Change the status from "Blocked" to "Active" or "Unblocked."
  Save the changes.
  
  
  
  
  
  Consult with Relevant Departments:
  
  If you do not have the authority to unblock the business partner, consult with the relevant department (e.g., finance, compliance) to understand why the partner is blocked and whether it can be unblocked.
  
  
  
  Review Transaction Logic:
  
  Ensure that the business logic of your transaction does not inadvertently involve blocked partners. This may involve reviewing the configuration or the data flow in your CRM processes.
  
  
  
  Related Information:
  
  Long Text of the Error Message: The long text of the error message usually provides additional context or specific details about why the business partner is blocked. It is advisable to read this text for more insights.
  Authorization Issues: Ensure that you have the necessary authorizations to view and modify business partner data.
  Documentation: Refer to SAP documentation or help resources for more detailed information on managing business partners and understanding blocking criteria.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRM_ORDER (for CRM orders), and others that may be relevant to your specific scenario.
  
  By following these steps, you should be able to resolve the CRM_DPP004 error and proceed with your business transaction.