How To Fix CRM_DOCUMENTS309 - Document templates were included in the transport request

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOCUMENTS - Messages on Content Management in CRM

• Message number: 309

• Message text: Document templates were included in the transport request

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_DOCUMENTS309 - Document templates were included in the transport request ?

  The SAP error message CRM_DOCUMENTS309 indicates that document templates were included in a transport request, which is not allowed in certain scenarios. This error typically arises when you are trying to transport changes related to document templates in the SAP Customer Relationship Management (CRM) system.
  Cause:
  
  Transport Restrictions: Document templates in SAP CRM are often subject to specific transport restrictions. This means that they cannot be transported in the same way as other objects due to dependencies or the nature of the templates.
  Configuration Issues: There may be configuration settings that prevent the transport of document templates, or the templates may not be properly defined in the system.
  Incorrect Transport Request: The transport request may have been incorrectly set up to include document templates, which are not meant to be transported.
  
  Solution:
  
  Review Transport Request: Check the transport request to ensure that it does not include document templates. You can do this by going to the Transport Organizer (transaction code SE09 or SE10) and reviewing the contents of the transport request.
  Remove Document Templates: If document templates are included in the transport request, remove them. You can do this by selecting the document templates in the transport request and choosing the option to delete or exclude them.
  Create a Separate Transport Request: If you need to transport document templates, consider creating a separate transport request specifically for them, if your system configuration allows it.
  Check Configuration: Review the configuration settings related to document templates in your SAP CRM system. Ensure that they are set up correctly and that there are no restrictions preventing their transport.
  Consult Documentation: Refer to SAP documentation or notes related to transport management and document templates for any specific guidelines or restrictions that may apply to your version of SAP CRM.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions related to this error message. You can search for notes in the SAP Support Portal.
  Transport Management System (TMS): Familiarize yourself with the Transport Management System in SAP, as it governs how objects are transported between different environments (development, quality assurance, production).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  By following these steps, you should be able to resolve the CRM_DOCUMENTS309 error and successfully manage your transport requests in SAP CRM.