How To Fix CRM_DOCUMENTS307 - Document Template Selection

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOCUMENTS - Messages on Content Management in CRM

• Message number: 307

• Message text: Document Template Selection

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOCUMENTS307 - Document Template Selection ?

  The SAP error message CRM_DOCUMENTS307 typically occurs in the context of document management within the SAP Customer Relationship Management (CRM) module. This error message indicates that there is an issue with the selection of document templates, which may prevent users from proceeding with document-related tasks.
  Cause:
  The error can arise due to several reasons, including:
  
  Missing Document Templates: The required document templates may not be defined or available in the system.
  Authorization Issues: The user may not have the necessary authorizations to access or select the document templates.
  Configuration Issues: There may be configuration problems in the document management settings or in the CRM system itself.
  Incorrect Selection Criteria: The criteria used to select the document templates may not match any existing templates.
  
  Solution:
  To resolve the CRM_DOCUMENTS307 error, you can take the following steps:
  
  
  Check Document Templates:
  
  Navigate to the document template management area in SAP and verify that the required templates are created and active.
  Ensure that the templates are correctly configured for the specific document type you are working with.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access and select document templates.
  If needed, consult with your SAP security team to adjust the user roles.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to document management in SAP CRM. Ensure that all necessary settings are correctly defined.
  If you are unsure about the configuration, consult with your SAP Basis or functional consultant.
  
  
  
  Adjust Selection Criteria:
  
  If you are using specific criteria to filter document templates, ensure that these criteria are correct and that they match the available templates.
  Try broadening the selection criteria to see if any templates are returned.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  System Logs:
  
  Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and document management for detailed guidance on configuring and managing document templates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_DOCUMENTS307 error message in SAP.