How To Fix CRM_DOC_FLOW028 - Quantity variances were identified in delivery &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DOC_FLOW - Output for document flow

• Message number: 028

• Message text: Quantity variances were identified in delivery &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DOC_FLOW028 - Quantity variances were identified in delivery &1 ?

  The SAP error message CRM_DOC_FLOW028, which states "Quantity variances were identified in delivery &1," typically occurs in the context of the SAP Customer Relationship Management (CRM) module when there is a discrepancy between the quantities in the delivery document and the quantities in the sales order or other related documents.
  Cause:
  The error can arise due to several reasons, including:
  
  Quantity Mismatch: The quantity delivered does not match the quantity ordered in the sales order or the quantity expected in the delivery document.
  Partial Deliveries: If a partial delivery is made, the system may flag this as a variance if the expected quantity is not updated accordingly.
  Changes in Sales Order: If the sales order was modified after the delivery was created, it may lead to inconsistencies in the quantities.
  Stock Issues: If there are stock shortages or issues during the picking process, the delivered quantity may differ from what was ordered.
  Manual Adjustments: Manual changes to the delivery document can also lead to discrepancies.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Delivery Document: Review the delivery document referenced in the error message to identify the quantities involved.
  Compare with Sales Order: Compare the quantities in the delivery document with those in the corresponding sales order. Ensure that they match.
  Adjust Quantities: If there is a legitimate reason for the variance (e.g., partial delivery), update the sales order or delivery document accordingly to reflect the correct quantities.
  Reprocess Delivery: If necessary, you may need to reverse the delivery and create a new one with the correct quantities.
  Consult Logs: Check the system logs for any additional information or errors that may provide context for the variance.
  User Training: Ensure that users involved in the delivery process are trained to avoid common pitfalls that lead to quantity mismatches.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like VL03N (Display Outbound Delivery) or VA03 (Display Sales Order) to view the relevant documents.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for CRM and logistics processes to understand how quantity handling is managed within the system.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the quantity variance and take appropriate action to resolve the error.