How To Fix CRM_DAM_MESSAGES120 - Digital asset is locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MESSAGES - messages of package CRM_DAM

• Message number: 120

• Message text: Digital asset is locked by user &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MESSAGES120 - Digital asset is locked by user &1 ?

  The SAP error message CRM_DAM_MESSAGES120 indicates that a digital asset is currently locked by a specific user (denoted by &1). This typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to access or modify a digital asset that is already being edited or processed by another user.
  Cause:
  
  User Locking: The digital asset is locked by another user who is currently editing or processing it. This is a common scenario in collaborative environments where multiple users may need to access the same asset.
  Session Timeout: Sometimes, a user may have left a session open, causing the asset to remain locked even if they are no longer actively working on it.
  System Errors: Occasionally, system errors or crashes can lead to assets being improperly locked.
  
  Solution:
  
  Wait for Release: The simplest solution is to wait until the user who has locked the asset completes their work and releases the lock.
  Contact the User: If you know who the user is, you can contact them to ask if they can release the lock.
  Check Lock Entries: You can check the lock entries in the system using transaction code SM12. This will allow you to see which user has locked the asset and potentially release the lock if necessary.
  Release Lock: If you have the necessary authorizations, you can manually release the lock from transaction SM12. Be cautious with this approach, as it may lead to data loss if the other user is still working on the asset.
  System Administration: If the issue persists, it may be necessary to involve your SAP Basis team or system administrator to investigate further and resolve any underlying issues.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors or issues.
  
  
  User Documentation: Refer to SAP Help documentation for more details on digital asset management and user locking mechanisms.
  Best Practices: Encourage users to properly log out or release locks when they are done working with digital assets to minimize locking issues.
  
  If the problem continues after trying these solutions, it may be beneficial to consult with SAP support for further assistance.