How To Fix CRM_DAM_MESSAGES118 - Could not get PUT URL from Content Server

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MESSAGES - messages of package CRM_DAM

• Message number: 118

• Message text: Could not get PUT URL from Content Server

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MESSAGES118 - Could not get PUT URL from Content Server ?

  The SAP error message CRM_DAM_MESSAGES118 ("Could not get PUT URL from Content Server") typically occurs in the context of SAP's Document Management System (DMS) or when working with the Content Server. This error indicates that the system is unable to retrieve a URL for uploading content to the Content Server.
  Causes:
  
  Configuration Issues: The Content Server may not be properly configured in the SAP system. This includes incorrect settings in the Content Server configuration or missing entries in the SAP system.
  Network Issues: There may be network connectivity problems between the SAP application server and the Content Server.
  Authorization Issues: The user may not have the necessary permissions to access the Content Server or to perform the upload operation.
  Content Server Down: The Content Server itself may be down or not reachable due to maintenance or other issues.
  Incorrect URL: The URL for the Content Server may be incorrectly specified in the system settings.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration of the Content Server in the SAP system. Ensure that the Content Server is correctly defined in transaction OAC0 (for ArchiveLink) and that the necessary parameters are set.
  Check the settings in transaction OAC2 to ensure that the Content Server is active and properly configured.
  
  
  
  Network Connectivity:
  
  Test the network connection between the SAP application server and the Content Server. You can use tools like ping or telnet to check connectivity.
  Ensure that any firewalls or network security settings are not blocking access to the Content Server.
  
  
  
  User Authorizations:
  
  Check the user authorizations to ensure that the user has the necessary permissions to access the Content Server and perform the upload operation. This can be done through transaction SU01.
  
  
  
  Content Server Status:
  
  Verify that the Content Server is up and running. You may need to check with your system administrator or the team responsible for the Content Server.
  
  
  
  Check URL Configuration:
  
  Review the URL settings for the Content Server in the SAP system. Ensure that the URL is correctly specified and accessible.
  
  
  
  Logs and Traces:
  
  Check the SAP application logs (transaction SLG1) for any additional error messages or details that may provide more context about the issue.
  If necessary, enable tracing for the Content Server to gather more information about the request and response.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for ArchiveLink and Content Server for best practices and configuration guidelines.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message CRM_DAM_MESSAGES118.