How To Fix CRM_DAM_MESSAGES109 - Download of file form conversion server failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MESSAGES - messages of package CRM_DAM

• Message number: 109

• Message text: Download of file form conversion server failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MESSAGES109 - Download of file form conversion server failed ?

  The SAP error message "CRM_DAM_MESSAGES109: Download of file from conversion server failed" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with downloading files from the conversion server. This can happen during various operations, such as when trying to download documents or media files associated with CRM objects.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the conversion server.
  Conversion Server Configuration: The conversion server may not be properly configured or may not be running.
  File Format Issues: The file format being requested may not be supported by the conversion server.
  Authorization Issues: The user may not have the necessary permissions to access the conversion server or the specific file.
  Server Overload: The conversion server may be overloaded or experiencing performance issues, leading to timeouts or failures in processing requests.
  File Not Found: The specific file being requested may not exist on the conversion server.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is a stable network connection between the SAP system and the conversion server. You can test this by pinging the server or checking network logs.
  Verify Conversion Server Status: Check if the conversion server is up and running. You may need to restart the server or check its logs for any errors.
  Review Configuration Settings: Ensure that the conversion server is correctly configured in the SAP system. This includes checking the RFC destination settings and ensuring that the server is correctly defined in the system.
  Check File Formats: Verify that the file format you are trying to download is supported by the conversion server. If necessary, convert the file to a supported format.
  User Authorizations: Ensure that the user has the necessary authorizations to access the conversion server and the specific files. You may need to consult with your SAP security team.
  Monitor Server Load: If the conversion server is overloaded, consider monitoring its performance and scaling resources if necessary.
  Check for File Existence: Verify that the file you are trying to download actually exists on the conversion server. You may need to check the file paths and names.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the failure.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.