How To Fix CRM_DAM_MESSAGES108 - SOAP call to conversion server failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MESSAGES - messages of package CRM_DAM

• Message number: 108

• Message text: SOAP call to conversion server failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MESSAGES108 - SOAP call to conversion server failed ?

  The SAP error message CRM_DAM_MESSAGES108 indicates that there was a failure in a SOAP call to the conversion server. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when the system attempts to convert or process data using a web service and encounters an issue.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the conversion server.
  Service Unavailability: The conversion server may be down or not reachable due to maintenance or other issues.
  Configuration Errors: Incorrect configuration settings in the SAP system or the conversion server can lead to failed SOAP calls.
  Authentication Issues: If the SOAP call requires authentication, any issues with credentials or tokens can result in failure.
  Data Issues: The data being sent in the SOAP request may be malformed or not conforming to the expected format, leading to rejection by the conversion server.
  Timeouts: The request may be timing out due to long processing times on the conversion server.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the conversion server. You can use tools like ping or traceroute to diagnose network issues.
  Verify Service Status: Check if the conversion server is up and running. If it is down, you may need to wait until it is back online or contact the server administrator.
  Review Configuration: Double-check the configuration settings in both the SAP system and the conversion server. Ensure that the endpoint URLs, authentication methods, and other settings are correct.
  Inspect Logs: Look at the application logs in SAP and the conversion server for any error messages or warnings that can provide more context about the failure.
  Test SOAP Call: Use a tool like SOAP UI or Postman to manually test the SOAP call to the conversion server with the same parameters to see if it succeeds or fails.
  Check Data Format: Ensure that the data being sent in the SOAP request is correctly formatted and adheres to the expected schema.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings for the SOAP call in the SAP system.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the documentation for the specific version of SAP CRM you are using, as there may be version-specific considerations.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance.