How To Fix CRM_DAM_MESSAGES071 - Used status profile must be CRMDAM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MESSAGES - messages of package CRM_DAM

• Message number: 071

• Message text: Used status profile must be CRMDAM

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MESSAGES071 - Used status profile must be CRMDAM ?

  The SAP error message CRM_DAM_MESSAGES071 indicates that the status profile being used in the context of the CRM (Customer Relationship Management) system must be set to CRMDAM. This error typically arises when there is an attempt to use a status profile that is not compatible with the Document Management System (DMS) or the specific application area within CRM.
  Cause:
  The error occurs when:
  
  A status profile that is not defined as CRMDAM is being used for a document or an object in the CRM system.
  The system expects a specific status profile for document management activities, and the current profile does not meet this requirement.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Status Profile:
  
  Navigate to the configuration settings for the status profiles in your SAP system.
  Ensure that the status profile assigned to the document or object is set to CRMDAM.
  
  
  
  Change the Status Profile:
  
  If the current status profile is incorrect, change it to CRMDAM. This can typically be done in the customizing settings or directly in the document management area where the status profile is assigned.
  
  
  
  Review Customizations:
  
  If you have custom status profiles, ensure that they are correctly configured to be compatible with the CRM DMS functionalities.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to status profiles and CRM DMS to understand the requirements and configurations.
  
  
  
  Testing:
  
  After making changes, test the functionality to ensure that the error no longer occurs and that the document management processes work as expected.
  
  
  
  Related Information:
  
  Status Profiles: In SAP, status profiles are used to manage the lifecycle of documents and objects. They define the possible statuses and transitions for an object.
  CRM and DMS Integration: Understanding how CRM integrates with DMS can help in troubleshooting issues related to document management.
  SAP Notes: Check for any relevant SAP Notes that might provide additional insights or patches related to this error message.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation or to reach out to SAP support for assistance.