How To Fix CRM_DAM_MESSAGES065 - Only statuses assigned to the same status profile can be used

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MESSAGES - messages of package CRM_DAM

• Message number: 065

• Message text: Only statuses assigned to the same status profile can be used

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MESSAGES065 - Only statuses assigned to the same status profile can be used ?

  The SAP error message CRM_DAM_MESSAGES065 indicates that there is an issue with the status assignment in the SAP Customer Relationship Management (CRM) system. Specifically, it means that you are trying to assign a status to a document or object that is not compatible with the status profile defined for that object. This typically occurs when the statuses being used do not belong to the same status profile.
  Cause:
  
  Incompatible Statuses: The status you are trying to assign is not part of the status profile that is currently assigned to the object (e.g., a business transaction, activity, or document).
  Configuration Issues: There may be a misconfiguration in the status profiles or the statuses themselves in the system.
  Custom Development: If there are custom developments or enhancements, they might not be correctly aligned with the standard status management.
  
  Solution:
  
  
  Check Status Profile:
  
  Go to the configuration settings for the status profile in the SAP system.
  Verify that the status you are trying to assign is included in the status profile assigned to the object.
  
  
  
  Review Status Assignment:
  
  Ensure that the statuses you are using are correctly assigned to the same status profile.
  If necessary, modify the status profile to include the required statuses.
  
  
  
  Transaction Codes:
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the status of the business transaction and its assigned status profile.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to status management in CRM to understand how statuses and status profiles are configured.
  
  
  
  Testing:
  
  After making changes, test the status assignment again to ensure that the error does not occur.
  
  
  
  Consult with SAP Support:
  
  If the issue persists, consider reaching out to SAP support for further assistance, especially if there are custom developments involved.
  
  
  
  Related Information:
  
  Status Management in SAP CRM: Understanding how status profiles and statuses work in SAP CRM is crucial. Each object type (like sales orders, service orders, etc.) can have its own status profile.
  Configuration Path: The configuration for status profiles can typically be found under the following path in the SAP IMG: 
  
  Customer Relationship Management -> Basic Functions -> Status Management -> Define Status Profiles.
  
  
  Documentation: SAP Help Portal and SAP Notes can provide additional insights and troubleshooting steps related to status management issues.
  
  By following these steps, you should be able to resolve the error and ensure that the statuses are correctly assigned within the appropriate status profiles.