How To Fix CRM_DAM_MESSAGES036 - Cannot delete tree: Digital assets have been assigned

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MESSAGES - messages of package CRM_DAM

• Message number: 036

• Message text: Cannot delete tree: Digital assets have been assigned

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MESSAGES036 - Cannot delete tree: Digital assets have been assigned ?

  The SAP error message CRM_DAM_MESSAGES036 indicates that you are trying to delete a digital asset tree, but there are digital assets assigned to it. This is a common issue when managing digital assets in SAP Customer Relationship Management (CRM) systems, particularly in the Digital Asset Management (DAM) module.
  Cause:
  The error occurs because:
  
  There are one or more digital assets linked to the tree you are attempting to delete.
  The system enforces referential integrity, preventing the deletion of a tree that still has associated assets.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Assigned Digital Assets:
  
  Check which digital assets are assigned to the tree you are trying to delete. You can do this by navigating to the digital asset management section and reviewing the assets linked to the specific tree.
  
  
  
  Unassign or Delete Digital Assets:
  
  If you want to delete the tree, you must first unassign or delete the digital assets associated with it. 
  To unassign, go to each digital asset and remove the association with the tree.
  If you choose to delete the digital assets, ensure that they are not needed elsewhere in the system.
  
  
  
  Delete the Tree:
  
  Once all associated digital assets have been unassigned or deleted, you can attempt to delete the tree again.
  
  
  
  Check for Dependencies:
  
  Ensure that there are no other dependencies or references to the tree or its assets in other parts of the system that might prevent deletion.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing digital assets, such as CRMD_ORDER for managing CRM orders or DMS for Document Management System if applicable.
  Authorization: Ensure you have the necessary authorizations to delete digital assets and trees in the system.
  Documentation: Refer to SAP Help documentation for Digital Asset Management for more detailed procedures and guidelines.
  Backup: Always consider backing up important digital assets before deletion to prevent data loss.
  
  If you continue to face issues after following these steps, it may be beneficial to consult with your SAP administrator or support team for further assistance.