How To Fix CRM_DAM_MESSAGES009 - Digital asset &1 cannot be found by its key

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MESSAGES - messages of package CRM_DAM

• Message number: 009

• Message text: Digital asset &1 cannot be found by its key

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MESSAGES009 - Digital asset &1 cannot be found by its key ?

  The SAP error message CRM_DAM_MESSAGES009 indicates that a digital asset (such as an image, video, or document) cannot be found in the system using the specified key. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate digital assets that are expected to be present in the system.
  Causes:
  
  Incorrect Key: The key used to search for the digital asset may be incorrect or malformed.
  Asset Not Uploaded: The digital asset may not have been uploaded to the system or may have been deleted.
  Authorization Issues: The user may not have the necessary permissions to access the digital asset.
  Data Consistency Issues: There may be inconsistencies in the database or issues with the data model that prevent the asset from being found.
  System Configuration: The system may not be properly configured to handle digital assets, or there may be issues with the integration between different components of the SAP system.
  
  Solutions:
  
  Verify the Key: Check the key you are using to ensure it is correct. This may involve checking the format and ensuring that it corresponds to an existing asset.
  Check Asset Existence: Use the appropriate transaction or report to verify whether the digital asset exists in the system. If it does not, you may need to upload it again.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the digital asset. This may involve checking user roles and permissions in the SAP system.
  Data Consistency Check: Run consistency checks or reports to identify any issues with the data. This may involve using transaction codes like SE11 or SE16 to inspect the relevant tables.
  Consult Documentation: Review SAP documentation or notes related to digital asset management for any specific configurations or known issues.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a bug or a deeper system issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for CRM order management or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check SAP Notes for any known issues or patches related to digital asset management.
  User Roles: Review the roles assigned to users in the SAP system to ensure they have the necessary access to digital assets.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_DAM_MESSAGES009 error message.