How To Fix CRM_DAM_MASS_UPL012 - Virus scanning revealed infected byte sequence: &1, file: &2 RC: &3

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_MASS_UPL - Log messages for Mass upload controler

• Message number: 012

• Message text: Virus scanning revealed infected byte sequence: &1, file: &2 RC: &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_MASS_UPL012 - Virus scanning revealed infected byte sequence: &1, file: &2 RC: &3 ?

  The SAP error message CRM_DAM_MASS_UPL012 indicates that a virus scanning process has detected an infected byte sequence in a file that is being uploaded to the SAP system. This is a security measure to prevent potentially harmful files from being processed or stored in the system.
  Cause:
  
  Infected File: The file being uploaded contains a virus or malware, which has been detected by the virus scanning software integrated with the SAP system.
  False Positive: Sometimes, legitimate files may be incorrectly flagged as infected due to specific byte sequences that resemble known malware signatures.
  Configuration Issues: The virus scanning tool may not be properly configured, leading to issues in scanning or interpreting files.
  
  Solution:
  
  Verify the File: Check the file that is being uploaded. If you have access to antivirus software, scan the file locally to confirm whether it is indeed infected.
  Obtain a Clean Version: If the file is confirmed to be infected, obtain a clean version of the file from a trusted source.
  Review Virus Scanner Logs: Check the logs of the virus scanning tool to understand why the file was flagged. This may provide insights into whether it is a false positive.
  Update Virus Definitions: Ensure that the virus scanning software is up to date with the latest virus definitions to minimize false positives.
  Consult with IT Security: If you suspect a false positive, consult with your IT security team to review the scanning rules and possibly whitelist the file if it is safe.
  Check Configuration: Review the configuration of the virus scanning tool to ensure it is set up correctly and is compatible with the file types being uploaded.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the virus scanning functionality in your version of SAP.
  Documentation: Refer to the documentation of the virus scanning tool integrated with SAP for specific configuration and troubleshooting steps.
  Security Policies: Review your organization's security policies regarding file uploads and virus scanning to ensure compliance and proper handling of such incidents.
  
  If the issue persists after following these steps, it may be necessary to engage SAP support or your internal IT team for further assistance.