How To Fix CRM_DAM_DAT_MESSAGES020 - Deleting digital asset type (character class)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_DAT_MESSAGES - messages with digital asset type relation

• Message number: 020

• Message text: Deleting digital asset type (character class)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_DAT_MESSAGES020 - Deleting digital asset type (character class) ?

  The SAP error message CRM_DAM_DAT_MESSAGES020 typically occurs when there is an attempt to delete a digital asset type that is still in use or has dependencies in the system. This error is part of the Digital Asset Management (DAM) functionality within SAP Customer Relationship Management (CRM).
  Cause:
  
  Dependencies: The digital asset type you are trying to delete is still being referenced by other objects or records in the system. This could include active digital assets, transactions, or configurations that rely on this asset type.
  Authorization Issues: The user may not have the necessary permissions to delete the asset type.
  System Configuration: There may be system settings or configurations that prevent the deletion of certain asset types.
  
  Solution:
  
  
  Check Dependencies: Before attempting to delete the digital asset type, check for any existing digital assets that are associated with it. You can do this by:
  
  Navigating to the digital asset management area in SAP and reviewing the assets linked to the type you want to delete.
  Using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to find related records.
  
  
  
  Delete or Reassign Assets: If you find that there are assets linked to the type you want to delete, you will need to either delete those assets or reassign them to a different asset type.
  
  
  Review Authorizations: Ensure that the user attempting to delete the asset type has the necessary authorizations. You may need to consult with your SAP security team to verify and adjust user roles if needed.
  
  
  Consult Documentation: Review SAP documentation or notes related to digital asset management for any specific guidelines or restrictions regarding the deletion of asset types.
  
  
  System Configuration: If the issue persists, check with your SAP Basis or technical team to see if there are any system configurations that might be preventing the deletion.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing digital assets, such as CRMD_ORDER, CRMD_ORDERADM_H, and others related to asset management.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.