How To Fix CRM_DAM_DAT_MESSAGES012 - Could not lock newly created digital asset type &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_DAT_MESSAGES - messages with digital asset type relation

• Message number: 012

• Message text: Could not lock newly created digital asset type &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_DAT_MESSAGES012 - Could not lock newly created digital asset type &1 ?

  The SAP error message CRM_DAM_DAT_MESSAGES012 indicates that there was an issue with locking a newly created digital asset type in the SAP Customer Relationship Management (CRM) system. This error typically arises when there is a conflict in accessing the digital asset, often due to concurrent processes trying to access or modify the same asset.
  Cause:
  
  Concurrent Access: Another user or process is currently accessing or modifying the digital asset, leading to a lock conflict.
  System Performance Issues: High system load or performance issues may cause delays in locking mechanisms.
  Database Locking: The database may have a lock on the asset due to previous transactions that have not been completed or released.
  Configuration Issues: There may be issues with the configuration of the digital asset management (DAM) settings in the CRM system.
  
  Solution:
  
  Wait and Retry: If the error is due to concurrent access, waiting for a short period and then retrying the operation may resolve the issue.
  Check for Locks: Use transaction codes like SM12 to check for existing locks on the digital asset. If you find locks that are no longer needed, you can delete them (ensure you have the necessary authorizations).
  Review Background Jobs: Check if there are any background jobs that might be processing the same digital asset. If so, you may need to wait for those jobs to complete.
  System Performance: Monitor system performance and resolve any bottlenecks that may be causing delays in processing.
  Configuration Review: Review the configuration settings for the digital asset management to ensure everything is set up correctly.
  Consult Logs: Check the application logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the official SAP documentation for CRM and DAM for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurred.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.