How To Fix CRM_DAM_CHR_ACCESS001 - DAM Customizing error(class system access): Inform administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_DAM_CHR_ACCESS - messages during characteristics access

• Message number: 001

• Message text: DAM Customizing error(class system access): Inform administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_DAM_CHR_ACCESS001 - DAM Customizing error(class system access): Inform administrator ?

  The SAP error message CRM_DAM_CHR_ACCESS001 indicates a problem related to the Customizing settings in the SAP CRM (Customer Relationship Management) system, specifically concerning the Digital Asset Management (DAM) component. This error typically arises when there are issues with access rights or configuration settings that prevent the system from accessing certain resources or functionalities.
  Cause:
  
  Missing Authorizations: The user may not have the necessary authorizations to access the Digital Asset Management functionalities.
  Incorrect Customizing Settings: There may be incorrect or incomplete settings in the Customizing configuration for DAM.
  System Access Issues: The system may not be able to access certain resources due to network issues or incorrect system settings.
  Transport Issues: If the configuration was transported from another system, there may have been issues during the transport process that led to incomplete or incorrect settings.
  
  Solution:
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary roles and authorizations to access the DAM functionalities. This can be done by checking the user roles in transaction SU01 and ensuring that the relevant authorization objects are included.
  
  
  
  Review Customizing Settings:
  
  Go to the Customizing settings for DAM (transaction SPRO) and verify that all necessary configurations are correctly set up. Pay special attention to the settings related to access control and resource management.
  
  
  
  Check System Logs:
  
  Review the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, check the transport logs to ensure that all objects were transported correctly. You may need to re-transport or adjust the settings manually.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for any additional troubleshooting steps or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs or configurations.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SPRO: Customizing Implementation Guide
  SLG1: Application Log
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP Help Portal for documentation related to Digital Asset Management and its configuration.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_DAM_CHR_ACCESS001 error message.