How To Fix CRM_CUSTOMER_H802 - Error, no data transfer from BAdI method CRM_CUSTOMER_H_MERGE

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CUSTOMER_H - Output Class Admin Item

• Message number: 802

• Message text: Error, no data transfer from BAdI method CRM_CUSTOMER_H_MERGE

What causes this issue?

In the BAdI method CRM_CUSTOMER_H_MERGE, the system issued an error
message error_occured.

System Response

The error is saved in the application log.
The data is not copied from the changing parameter.

How to fix this error?

Remove the cause of the error.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CUSTOMER_H802 - Error, no data transfer from BAdI method CRM_CUSTOMER_H_MERGE ?

  The SAP error message CRM_CUSTOMER_H802 indicates that there is no data transfer occurring from the BAdI (Business Add-In) method CRM_CUSTOMER_H_MERGE. This error typically arises in the context of customer data management within the SAP CRM system, particularly when attempting to merge customer records.
  Cause:
  
  BAdI Implementation Issues: The BAdI method CRM_CUSTOMER_H_MERGE may not be properly implemented or activated. If the implementation is missing or not correctly configured, it can lead to this error.
  Data Issues: There may be issues with the data being processed, such as missing or incorrect data that prevents the merging process from completing successfully.
  Authorization Issues: The user executing the merge may not have the necessary authorizations to perform the operation, leading to a failure in data transfer.
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned with the expected behavior of the BAdI.
  
  Solution:
  
  
  Check BAdI Implementation:
  
  Go to transaction SE18 (BAdI Definition) and check if the BAdI CRM_CUSTOMER_H_MERGE is implemented.
  If it is not implemented, you may need to create an implementation or activate an existing one.
  Ensure that the implementation is correctly coded to handle the data transfer.
  
  
  
  Review Data:
  
  Check the customer records that are being merged for any inconsistencies or missing information.
  Ensure that the data meets the requirements for merging.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to perform the merge operation.
  Check the roles and authorizations assigned to the user in transaction PFCG.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to customer data management in the CRM system.
  Ensure that all necessary settings are correctly configured to allow for data merging.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the BAdI implementation to identify where the data transfer is failing.
  Use transaction SE80 or SE37 to analyze the BAdI method and see if any exceptions are being raised.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on the BAdI implementation.
  Documentation: Review the SAP documentation for the CRM module, particularly sections related to customer data management and BAdIs.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the root cause of the CRM_CUSTOMER_H802 error and implement a solution to resolve it.