How To Fix CRM_CUMULATED_I102 - Error when reading CUMULATED_I entry from the OB layer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CUMULATED_I - Error messages for quantity/value update

• Message number: 102

• Message text: Error when reading CUMULATED_I entry from the OB layer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CUMULATED_I102 - Error when reading CUMULATED_I entry from the OB layer ?

  The SAP error message CRM_CUMULATED_I102 typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with reading a cumulative index entry from the OB (Object Buffer) layer. This error can arise due to various reasons, including data inconsistencies, issues with the object buffer, or problems with the underlying database.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data stored in the database or the object buffer, leading to the inability to read the cumulative index entry.
  Buffer Issues: The object buffer may be corrupted or not properly synchronized with the database.
  Database Issues: There could be issues with the underlying database, such as missing entries or corruption.
  Configuration Issues: Incorrect configuration settings in the CRM system can also lead to this error.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Use transaction codes like SE11 to check the database table for inconsistencies.
  Run consistency checks or reports to identify and resolve any data issues.
  
  
  
  Clear Object Buffer:
  
  You can clear the object buffer to refresh the data. This can be done using transaction SM12 to delete any locks and SM21 to check the system log for any related issues.
  Use transaction SICF to restart the relevant services if necessary.
  
  
  
  Rebuild Indexes:
  
  If the issue is related to database indexes, consider rebuilding the indexes for the affected tables.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the CRM system to ensure they are set up correctly.
  Consult with your SAP Basis team to verify that the system is configured properly.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  
  
  
  System Logs:
  
  Review system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and steps to reproduce the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SM12 (Lock Entries), SM21 (System Log), and SICF (HTTP Services).
  Documentation: Review SAP documentation related to CRM and object buffer management for more insights into how these components interact.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_CUMULATED_I102 error in your SAP CRM system.