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How To Fix CRM_CUMULAT_H001 - Error during conversion from &1 to &2: Denominator is zero


SAP Error Message - Details

  • Message type: E = Error

  • Message class: CRM_CUMULAT_H - Messages for Header Totals Object

  • Message number: 001

  • Message text: Error during conversion from &1 to &2: Denominator is zero

  • Show details Hide details
  • What causes this issue?

    A conversion factor was probably entered in Customizing with the
    denominator zero.

    System Response

    A conversion is not possible. The item is not copied into the
    summarized creation.

    How to fix this error?

    Check Customizing for conversion factors.

    Procedure for System Administrators

    The system issues an error message and will not allow you to continue with this transaction until the error is resolved.


    Error message extract from SAP system. Copyright SAP SE.


Smart SAP Assistant

  • What is the cause and solution for SAP error message CRM_CUMULAT_H001 - Error during conversion from &1 to &2: Denominator is zero ?

    The SAP error message CRM_CUMULAT_H001 indicates that there is an issue during a conversion process where the denominator is zero. This typically occurs in calculations involving cumulative values, such as averages or ratios, where a division operation is attempted with a denominator that has a value of zero.

    Cause:

    1. Data Issues: The most common cause of this error is that the data being processed contains a zero value in a field that is expected to be non-zero. This could be due to missing data, incorrect data entry, or a failure in data aggregation.
    2. Configuration Issues: There may be issues with the configuration of the system or the specific transaction being executed, leading to incorrect calculations.
    3. Business Logic: The business logic implemented in the system may not handle certain scenarios correctly, leading to a division by zero.

    Solution:

    1. Data Validation: Check the data being processed to ensure that the denominator is not zero. This may involve reviewing the relevant records in the database or the specific transaction data.
    2. Error Handling: Implement error handling in the code or configuration to manage cases where the denominator could be zero. This could involve setting a default value or skipping the calculation when the denominator is zero.
    3. Review Configuration: Ensure that the configuration settings for the relevant module (e.g., CRM) are correct and that all necessary data is being captured and processed.
    4. Debugging: If you have access to the development environment, you can debug the process to identify where the zero value is being introduced and address it accordingly.
    5. Consult Documentation: Review SAP documentation or notes related to the specific transaction or process to see if there are known issues or patches available.

    Related Information:

    • SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide guidance on similar issues.
    • Transaction Codes: Identify the transaction codes involved in the process to better understand where the error is occurring.
    • Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.

    By addressing the underlying data or configuration issues, you should be able to resolve the CRM_CUMULAT_H001 error and prevent it from occurring in the future.

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