How To Fix CRM_CT_CHANGE228 - Quantity of item defaulted to 1.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CT_CHANGE - Messages for UBB Change Processes

• Message number: 228

• Message text: Quantity of item defaulted to 1.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CT_CHANGE228 - Quantity of item defaulted to 1. ?

  The SAP error message "CRM_CT_CHANGE228: Quantity of item defaulted to 1" typically occurs in the context of creating or modifying a CRM transaction, such as a sales order or service request, where the system defaults the quantity of an item to 1. This can happen for several reasons, and understanding the cause can help in finding a solution.
  Cause:
  
  Default Settings: The system may have default settings configured that automatically set the quantity of items to 1 when creating a new item in a transaction.
  Item Configuration: The item being added may have specific configuration settings that dictate a default quantity.
  User Input: If the user does not specify a quantity when adding an item, the system may default to 1.
  Business Rules: There may be business rules or logic in place that enforce a minimum quantity of 1 for certain types of items or transactions.
  
  Solution:
  
  Check Default Settings: Review the configuration settings in the CRM system to see if there are default values set for item quantities. This can often be found in the customizing settings for the relevant module.
  User Training: Ensure that users are trained to input the correct quantity when adding items to transactions. This can help avoid the issue of defaulting to 1.
  Modify Item Configuration: If the item configuration is causing the default quantity, consider modifying the item settings to allow for different default quantities or to require user input.
  Review Business Logic: If there are custom business rules or enhancements in place, review them to see if they are enforcing the default quantity and adjust as necessary.
  Consult Documentation: Check SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  Related Information:
  
  SAP Notes: Look for SAP Notes related to CRM and item quantity defaults. These notes may provide insights or fixes for known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRM_ORDER, CRM_ORDERADM_I) to navigate and troubleshoot the issue effectively.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can analyze the specific configuration and customizations in your system.