How To Fix CRM_CONTRACT034 - Cannot send to customer because all items have "Quotation" status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONTRACT - Messages for contracts

• Message number: 034

• Message text: Cannot send to customer because all items have "Quotation" status

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONTRACT034 - Cannot send to customer because all items have "Quotation" status ?

  The SAP error message CRM_CONTRACT034 indicates that the system cannot send a document (such as a contract or quotation) to the customer because all items in the document have a status of "Quotation." This typically means that the items are not yet finalized or confirmed for processing, which prevents them from being sent to the customer.
  Cause:
  
  Quotation Status: All items in the document are marked with the status "Quotation," indicating that they are still in a preliminary state and have not been converted to a confirmed order or contract.
  Incomplete Processing: The document may not have gone through the necessary steps to finalize the items, such as approval or conversion from a quotation to a sales order.
  Configuration Issues: There may be configuration settings in the SAP system that prevent sending documents with items in quotation status.
  
  Solution:
  
  Change Item Status: Review the items in the document and change their status from "Quotation" to a status that allows them to be sent to the customer (e.g., "Confirmed" or "Active"). This usually involves converting the quotation to a sales order or contract.
  Complete Required Steps: Ensure that all necessary steps for processing the document have been completed. This may include approvals, pricing checks, or other business processes.
  Check Document Flow: Verify the document flow to ensure that the quotation has been properly processed and that there are no missing steps.
  Consult with SAP Support: If the issue persists, consult with your SAP support team or refer to SAP documentation for further troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as CRM_ORDER or CRM_QUOTATION to access and modify the relevant documents.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Authorization: Ensure that you have the necessary authorizations to change the status of the items or to send documents to customers.
  Training and Documentation: Review any internal training materials or documentation related to the processing of quotations and contracts in your organization.
  
  By addressing the status of the items and ensuring that all necessary processing steps are completed, you should be able to resolve the error and successfully send the document to the customer.