How To Fix CRM_CONTRACT032 - The document is currently being processed by the customer

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONTRACT - Messages for contracts

• Message number: 032

• Message text: The document is currently being processed by the customer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONTRACT032 - The document is currently being processed by the customer ?

  The SAP error message CRM_CONTRACT032 indicates that a contract document is currently being processed by another user or session. This typically occurs in scenarios where multiple users are trying to access or modify the same contract simultaneously, leading to a lock situation.
  Cause:
  
  Concurrent Access: Another user is currently editing or processing the contract.
  Session Lock: The document may be locked due to a previous session that has not been properly closed or has timed out.
  Background Processing: The document might be undergoing background processing, such as updates or changes that are not yet completed.
  
  Solution:
  
  Wait and Retry: If another user is processing the document, wait for them to finish and then try again.
  Check Lock Entries: Use transaction code SM12 to check for lock entries related to the contract. If you find a lock that is no longer valid (e.g., from a user who has logged off), you may be able to delete the lock entry.
  Identify the User: In transaction SM12, you can identify which user is holding the lock. If necessary, contact that user to coordinate access.
  Session Management: Ensure that all sessions are properly closed after processing documents to avoid unnecessary locks.
  System Monitoring: If this issue occurs frequently, consider monitoring the system for long-running transactions or processes that may be causing locks.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors or warnings.
  ST22: To check for dumps that might provide additional context.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users are trained on proper session management and document handling to minimize conflicts.
  
  If the problem persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or SAP support for further investigation.