How To Fix CRM_CONTRACT036 - Sales area &1, &2 of order does not match agreement/contract

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CONTRACT - Messages for contracts

• Message number: 036

• Message text: Sales area &1, &2 of order does not match agreement/contract

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_CONTRACT036 - Sales area &1, &2 of order does not match agreement/contract ?

  The SAP error message CRM_CONTRACT036 indicates that there is a mismatch between the sales area of the order and the sales area defined in the agreement or contract. This error typically occurs in the context of CRM (Customer Relationship Management) when trying to create or process an order that is linked to a contract or agreement.
  Cause:
  The error is caused by one of the following reasons:
  
  Sales Area Mismatch: The sales area (which consists of the sales organization, distribution channel, and division) of the order does not match the sales area defined in the contract or agreement.
  Contract Configuration: The contract may be configured for a specific sales area, and the order is being created with a different sales area.
  Data Entry Error: There may be a data entry error where the sales area was incorrectly specified in either the order or the contract.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Sales Area Configuration:
  
  Verify the sales area of the contract/agreement. You can do this by navigating to the contract in the CRM system and checking the sales area details.
  Compare it with the sales area of the order you are trying to create or process.
  
  
  
  Adjust the Order Sales Area:
  
  If the order's sales area is incorrect, you may need to change it to match the sales area of the contract. This can usually be done in the order creation screen or by editing the order.
  
  
  
  Modify the Contract:
  
  If the order's sales area is correct and you need to use that sales area, consider modifying the contract to include the correct sales area. This may involve creating a new contract or updating the existing one.
  
  
  
  Consult with Configuration Team:
  
  If you are unsure about the sales area settings or how to change them, consult with your SAP configuration team or a functional consultant who specializes in CRM.
  
  
  
  Review Documentation:
  
  Check any relevant documentation or guidelines provided by your organization regarding contract and order management in SAP CRM.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to view and manage orders, and CRMD_ORDERADM_H to check the order header details.
  SAP Notes: Look for any relevant SAP Notes that may address specific issues related to CRM_CONTRACT036.
  User Authorization: Ensure that you have the necessary authorizations to view and modify contracts and orders in the system.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.